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7 Simple Ways to Unlock Sales Growth with Customer Success

May 4, 2018

One of the promises of Customer Success (CS) is that it allows companies to outperform their competitors by maximizing net revenue retention and unlocking revenue growth from existing clients. But before you can even begin to unlock that revenue, you have to first unlock value for your customers. Of course, it all starts with the customer.

What we have learned at Cisco is that successful sales teams value by focusing on the complete customer journey — from the initial stages of driving prospect interest and landing the deal, all the way to nurturing adoption, sales expansion and renewals.

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