Numerous times a week, I have the great fortune to talk to IT leaders. Today, we talk tactically about the challenges of the current global situation, but when I ask them how they describe and measure the network’s value now versus 6 months ago, 9 times out of 10 it comes down to operational efficiency. According to IDG’s 2020 State of the CIO report, CIO’s top objectives, right after increasing operational efficiency (37%) include:
- Improving customer experience (35%)
- Increasing cybersecurity protections (33%)
- Transforming business processes (30%)
- Improving profitability (24%)
- Improving employee productivity (21%)
