To say carriers have had a tough time of it in recent years would be an understatement. Technology changes, the arrival of new digital players and the proliferation of more and more digital services have seen carriers invest heavily in transformation programs.
The good news is that these investments are starting to pay off. While they have been slower in adapting to change, there is now a real transformation happening in carriers and this is being noticed by the people who matter most – the carriers’ customers.
