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Connectivity Heroes and Digitalization Laggards: Emerging Markets Telcos on the Road to Digital in 2021

April 23, 2021

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The telecommunications industry is no stranger to fast-paced change and innovation, but nothing could have prepared it for the events of the past 18 months. Within a matter of days, schools and households around the world transitioned to remote working, becoming more dependent on their connected devices than ever before. Governments, retailers and other service providers had to shift their services online, cramming years worth of digital transformation into a few short weeks. The result was an unprecedented spike in mobile data traffic worldwide. In 2020, smartphone usage skyrocketed by almost 50% across all age groups, becoming the number one way for users to interact with the online world.

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