In 2020, telcos successfully capitalized on the smartphone usage boom by improving network and system resilience. Despite the achievement of telcos during the pandemic, they still face a major challenge as they are too comfortable in their traditional business models of providing basic connectivity services; they are missing opportunities by not moving further down the revenue chain. Telcos will need to branch out into other areas of revenue – namely, the smart-home if they want to be competitive with larger technology companies.
