Across the global workforce, frontline workers account for 80% of most organizations, taking a pivotal role in providing essential services to the general public. However, despite their critical nature, frontline workers are often not equipped with the technology tools and resources they need for success.
A recent Microsoft survey revealed that technology is currently the third-most important factor employees say could help reduce their workplace stress, and 63% of frontline workers are excited about the job opportunities that technology creates. Companies are also aligned with modernization efforts. Nearly three-quarters (74%) of business leaders say that automating manual processes with technology has improved workplace efficiencies.
