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The security user experience (SUX)

April 15, 2022

Via: CSO
Category:
The next time you receive a phishing email, forward it to wherever your organization tells you to report phishing attempts.

What response would you appreciate? Maybe a brief thank you or follow-up about how you helped the security team more rapidly filter out an attack and protect other users.

Unfortunately, you’re not likely to receive that gratitude. Instead, you’ll probably receive a form letter exhorting you to be more diligent in spotting phishing attacks, with no information about the attack you might have forwarded. Often, you’ll get no information about your report at all.

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