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Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

December 10, 2019

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The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies.

From a technology angle there are very little doubts the advent of Artificial Intelligence is transforming the traditional call centers into Cognitive Call Centers, transforming an IT cost into business strategic tool to increase Customer Experience, achieving higher customer service levels and quality, increasing the productivity of agents, even lifting up their traditional role to the new one: customer ADVISORS and CONSULTANTS.

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