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What public safety users are saying about mobile device use

August 13, 2020

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As public safety users rely more and more often on mobile technology, what are the common issues they encounter with smartphones and tablets that are almost always designed for consumer use?

At the recent virtual incarnation of the National Institute of Standards and Technology’s Public Safety Communications Research (PSCR) annual stakeholder meeting, researchers Yee-Yin Choong and Shanee Dawkins presented some of the data from a survey of more than 7,000 first responders and in-depth interviews with more than 200, which they have been mining for insights on how public safety personnel use mobile devices and applications and some of the problems that they encounter.

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