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Robocalls are down, but most Americans don’t feel the decrease

January 13, 2022

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Robocall mitigation efforts are having an impact, according to new information from Transaction Network Services (TNS). But do consumers feel the difference? Not necessarily—or at least, not yet.

TNS analyzes more than 1.6 billion calls across carrier networks each day as the basis for its data. The company said that over the past 12 months, total robocall volume was up just slightly: an increase of just 2% from 2020, to 78.9 billion unwanted calls.

But from November to December of 2021, unwanted calls saw a sharp drop of 18%, from 6.9 billion to 5.7 billion. That’s not just a month to month drop, it also represents a nearly 20% decrease from the volume of spam and scam calls made a year earlier, during December 2020.

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