As the telecommunications industry enters 2023, economic times are uncertain and capital and operational costs are under increased pressure. Customers need to be better understood and served. Communications Service Providers (CSPs) need to understand and manage their environment better. New skills in the workforce need to proliferate, as we prepare for a changing technology landscape.
Fortunately, the industry is focused on these challenges. This time a year ago we predicted that in 2022, the industry would increase its use of data analytics and software-based automation, as both the data sources and technologies including machine learning were sufficiently far along.