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Kagan: AT&T Ready 2 Go improves wireless customer experience

April 15, 2019

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AT&T Ready 2 Go is a great service idea whose time has finally come. Instead of you going to the store to buy your next smartphone or tablet, what if a service representative came to you? That’s exactly what AT&T Mobility has been doing for the last few years and their customers really seem to love it.

AT&T briefed me on this new service when it was first introduced back in 2017. Back then it was called AT&T Same Day Delivery. I thought it was a good idea but didn’t think it would catch on with mainstream customers.

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