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Tag: CCaaS


Software, Technology

CDW, Google Cloud Partner for AI-powered Contact Center-as-a-Service (CCaaS)

April 15, 2022

Via: The Fast Mode

CDW recently announced an expanded partnership with Google Cloud that will allow global customers to easily adopt AI-powered Contact Center-as-a-Service (CCaaS) capabilities to create transformed customer experiences that marry intelligence with lifelike interactions to improve customer loyalty. Through this expanded […]


Software

Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence

December 10, 2019

Via: Cisco Blog

The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. From a technology angle there are […]