T-Mobile US this week revealed plans to cut 5,000 jobs, or about 7% of its workforce. According to a company-wide email from CEO Michael Sievert, workers across the country will be impacted, with those working in corporate, back-office and some technology positions taking the brunt of it. Retail and customer service teams will not be impacted.
Specifically, Sievert stated that the roles being eliminated represent those that are “primarily duplicative” or are no longer relevant to the company’s current direction. That direction, he continued, involves using advanced tools like artificial intelligence to stay competitive. However, he did also mention challenges related to attracting and retaining customers.
