To understand what’s really happening with digital transformation across the communications industry it helps to contrast conventional wisdom, or the hype cycle, with actual communications service provider (CSP) activities. Here we examine five domains that inform digital transformation and draw comparisons between conventional wisdom and the most common activities we see CSPs conducting as part of their transformative initiatives. The purpose of this approach is to separate some reality from an abundance of myths and therefore to provide a summary of what’s most commonly happening with digital transformation across the global communications industry.
