It’s been five years since Gartner introduced a new term to the IT world – Digital Experience Monitoring (DEM), an evolution of Application Performance Monitoring (APM) and End User Experience Monitoring (EUEM). Though it has received subtle tweaks over the years, the core tenets of Gartner’s definition of DEM remain essentially the same:
“Digital experience monitoring technologies monitor the availability, performance and quality of an end user or digital agent experiences when using a device or application. This can include employees and customers, though end customers (such as patrons of a retail website) are more often covered by application performance monitoring (APM) tools.”
