In a significant move for the tech industry, ServiceNow has unveiled a substantial enhancement to its global partner program aimed at taking advantage of emerging opportunities in artificial intelligence (AI). The announcement, made during the ServiceNow Partner Kickoff event in Las Vegas, detailed an almost fourfold increase in new incentives and specializations designed to help partners capitalize on the growing market for ServiceNow’s AI solutions.
Elevating Partners to Global Elite Status
ServiceNow’s decision to elevate Infosys and Cognizant to “global elite” partners, the highest partnership tier, signifies a strategic boost in their prestigious partner program. The elevation is backed by tangible benefits, including additional discounts, rebates, and credits for training, professional services, and practice-building resources. This move aims to embed more opportunities for partners specializing in AI, enhancing their ability to deliver cutting-edge solutions.
Enhanced Product Line and Specializations
The company has introduced new product line achievements for “Now Assist,” positioning it as a credible advisor in AI solutions. These updates are further enhanced by new specializations that allow partners to demonstrate their expertise in generative AI across various industries. These industries include customer and employee experience, service operations, cybersecurity, and technological risk. This comprehensive approach ensures that partners can showcase their proficiency in essential AI-driven areas.
Recognitions and Awards
Among the notable updates is the “Gen AI Customer Value Partner of the Year” award, which recognizes partners who have effectively utilized generative AI to create significant customer value. This award underscores ServiceNow’s commitment to promoting innovation and excellence among its partners, encouraging them to push the envelope in AI applications.
Strategic Guidance and Investments
Erica Volini, Executive Vice President of Worldwide Industries, Partners, and Go-to-Market at ServiceNow, underscores the strategic importance of these enhancements. She highlights the company’s investment in resources aimed at helping partners expand their AI expertise, grow their businesses, and achieve superior outcomes for customers. This strategic direction aligns with ServiceNow’s vision to build a robust network of AI-specialized partners capable of driving industry-wide innovation.
Broad Partner Network and Global Impacts
ServiceNow’s Partner Program encompasses over 2,200 partners, with the Global Elite designation reserved for those demonstrating exceptional global reach and expertise. Infosys, for example, is leveraging its status to offer managed services through Infosys Cobalt and ServiceNow’s Now Assist, with plans to double training investments and certify more than 3,500 employees with generative AI skills. This commitment ensures that partners are well-equipped to meet the demands of the evolving AI landscape.
Cognizant’s Strategic Goals
Cognizant, a long-standing partner, has ambitious goals to drive $1 billion in business through its ServiceNow Business Group. This initiative focuses on accelerating AI solution deployment and addressing critical IT challenges such as technical debt and operational efficiency. Cognizant’s role in developing ServiceNow’s Workflow Data Fabric strategy as the initial global systems integrator further highlights its pivotal contribution to the program’s success.
Empowering Partners for AI-Driven Growth
In a landmark development for the tech sector, ServiceNow has announced a major upgrade to its global partner program, aimed at harnessing emerging opportunities in artificial intelligence (AI). This news was shared during the ServiceNow Partner Kickoff event in Las Vegas, emphasizing the company’s strategic focus on AI integration. The new initiatives include an almost fourfold increase in incentives and specializations, crafted to enable partners to better tap into the expanding market for ServiceNow’s AI offerings.
ServiceNow’s commitment to AI is part of a broader effort to stay at the forefront of technological advancements. These enhanced incentives and specializations are designed to provide partners with the resources and support they need to deliver cutting-edge AI solutions. This move will not only strengthen ServiceNow’s ecosystem but also improve the delivery and implementation of AI-driven services to end-users.
By empowering partners through tailored support, ServiceNow aims to accelerate AI innovation and adoption industry-wide. The tech giant’s proactive approach positions it to lead in AI integration, ensuring that its partners and customers can fully leverage the transformative potential of AI in their operations.