The landscape of managed services is witnessing a paradigm shift with the emergence of innovative platforms that deviate from traditional private equity-backed models. One such trailblazer is The 20 MSP, led by Tim and Crystal Conkle, which is redefining industry norms through a unique combination of standardization, community-driven collaboration, and strategic scaling without the involvement of private equity. This approach not only fosters real wealth for Managed Service Providers (MSP) owners but also ensures a seamless integration of talents during mergers and acquisitions.
The Power of Standardization and Community Collaboration
Central to The 20 MSP’s unique model is its commitment to standardization, which plays a critical role in facilitating smooth mergers and acquisitions. By adhering to standardized processes and systems, The 20 MSP minimizes disruptions that typically accompany such transitions, leading to virtually zero attrition. This level of consistency is instrumental in maintaining service quality and customer satisfaction across the board. More importantly, it allows the company to integrate talented individuals, placing them where they perform best—what the Conkles refer to as putting people “in their magic.” This strategic placement ensures that employees are both motivated and productive, contributing significantly to the overall success of the organization.
In addition to standardization, the sense of community fostered by The 20 MSP is pivotal. By promoting a collaborative environment, smaller MSPs are given the tools and support they need to scale effectively. This community-driven effort is exemplified by the numerous success stories emerging from within the organization. For instance, one member was able to transition from working in a basement to landing a lucrative $800K client deal, showcasing the transformative power of being part of The 20 MSP. The collaborative model not only aids in scaling but also provides opportunities for strategic exits on favorable terms, thus building real wealth over time.
Security Solutions and Strategic Influence
The emphasis on security is a hallmark of The 20 MSP’s offering. The platform boasts patented security solutions designed to prevent major breaches, such as those experienced by notable entities like MGM and Caesars. These solutions are critical in today’s threat landscape, where cybersecurity risks are increasingly sophisticated and damaging. By offering robust security measures, The 20 MSP enhances its value proposition, ensuring that clients are safeguarded against potential threats and breaches that could otherwise lead to significant financial and reputational damage.
Moreover, The 20 MSP leverages its scale to exert strategic influence on vendors and the channel. The organization’s relationships with key companies such as Kaseya, ConnectWise, and Huntress highlight its impact on the industry at large. These partnerships enable The 20 MSP to offer cutting-edge solutions and stay ahead of emerging trends like artificial intelligence, automation, and enhanced cybersecurity measures. By maintaining a visionary outlook combined with solid business operations, The 20 MSP continues to set benchmarks in the managed services space.
Founder-Led Success and Long-Term Strategy
The landscape of managed services is evolving with the rise of innovative platforms that break away from the traditional private equity-backed models. A notable example is The 20 MSP, guided by Tim and Crystal Conkle, which is setting new standards in the industry. This company stands out by offering a unique blend of standardization, community-driven collaboration, and strategic scaling—all achieved without private equity involvement. This method not only creates genuine wealth for Managed Service Providers (MSP) owners but also ensures a smooth integration of talents during mergers and acquisitions.
The Conkles’ approach to managed services is transformative, addressing common industry challenges by focusing on enhancing the overall MSP ecosystem. By prioritizing standardization, The 20 MSP ensures consistent, high-quality service delivery across its network. Additionally, community-driven collaboration fosters a culture of shared knowledge and support among MSPs, leading to more effective problem-solving and innovation. This strategy empowers MSP owners to retain control over their businesses while achieving growth and financial success.
