Dependency and trust have a complicated relationship, and that’s especially true with regard to enterprise views on networks. If you ask enterprise executives what network service has been the most transformational for their business, almost 100% will say “the internet.” If you ask them what network service has created the most problems for them, you get almost exactly the same response. The internet, they tell me, is insecure (87%), unreliable (81%), and lacks service quality (77%). And yet its loss would create “a major business disruption,” according to 97% of those users. Do you sense contradiction here? Well, we’re just getting started with that question.
