A new survey of more than 7,100 first responders conducted by the National Institute of Standards and Technology (NIST) reflects their need for communications tech that is “trustworthy,” “controllable” and “[reduces] user frustration.”
NIST’s “Voice of First Responders” project was five years in the making, starting with around 200 interviews with first responders, which researchers used as the basis to develop a survey that NIST says was the “largest of its kind ever to investigate public safety personnel user experiences” and provides extensive data intended to help communications technology developers “create more useful devices for the field.”
