The main priority of any Communications Service Provider (CSP) is to consistently meet the demands and concerns of its customers, but this is becoming more difficult to do as the rate of new technologies continues to expand. To address this accelerating rate of change, CSPs have begun to invest in recent innovations in technologies such as AI. A 2020 report by Deloitte, “The Age of Telecom Network Automaton,” highlights that CSP investments in AI will reach $11.2B by 2025. According to Futuriom, a research and analysis community, corporate AI initiatives will be directed towards implementing customer-facing automation within call centers.
