The complexity of 5G network management and service delivery will require network automation. In turn, network automation and the ability to develop and launch services on the fly will require operators to re-orient their workforces, merging some network and IT functions and bringing software development capabilities to the forefront.
Network automation is currently in relatively early days with investment going toward things like customer support and self service, OSS, firewalls and onboarding virtual network functions, for instance.
