Who do you trust? Thirty years ago, enterprises answered that question with three almost-equally cited sources: their primary computer vendor, their network provider (almost always their “interexchange” provider), and their network equipment vendor. This fall, in a group of 158 enterprises who commented, the runaway leading response was “nobody.” Any other option was an afterthought. And while you could say that their first response was perhaps driven as much by cynicism as by reality, you’d then have to wonder how they got so cynical.
