Imagine this: you walk into a fancy, big-box electronics retailer, excited to buy your next major purchase. You are approached by a salesperson who doesn’t know what you want and therefore isn’t sure how to help you pick out your dream purchase. You both try to look up the product information on the website. The phone connectivity is slow and you have no time to enter your personal details to access store WiFi. This experience sounds familiar, right? And it’s one that leaves you less than satisfied with the retailer.
