AT&T on Wednesday unveiled new AI-powered capabilities to the AT&T Cloud Contact Center platform giving nearly any business access to advanced contact center features.
The AT&T Intelligent Virtual Agent (IVA) is joined by new built-in connectivity options and integration with leading collaboration platform, AT&T Office@Hand, to give businesses more ways to transform their customer experience and better adapt to fluctuating call volumes.
AT&T Intelligent Virtual Agent provides businesses a flexible digital resource and the ability to extend customer service operations to 24x7x365 without significant impact to the customer experience.
