The pandemic forced businesses to send employees home to work, but even in recovery, the workforce trend is going strong. Some remote work measures were considered a temporary fix, and now the hybrid work reality demands IT organizations reassess how they can deliver consistent support, service, and technology to employees wherever they decide to work.
“There have been a lot of conversations about return to work, but it’s not really happening,” said Shamus McGillicuddy, vice president of research at Enterprise Management Associates, during a recent webinar.
