A recent J.D. Power 2020 U.S. Wireless Network Quality Performance Study found that higher uses of Wi-Fi calling improves user perception of wireless network performance. According to the study, the 42% of wireless customers that are using Wi-Fi calling indicated higher levels of satisfaction with their wireless network quality than those who are not using Wi-Fi calling.
The study, based on responses from 32,497 wireless customers, examined perceived carrier performance in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West, and was conducted from January through June 2020.
