CDW recently announced an expanded partnership with Google Cloud that will allow global customers to easily adopt AI-powered Contact Center-as-a-Service (CCaaS) capabilities to create transformed customer experiences that marry intelligence with lifelike interactions to improve customer loyalty.
Through this expanded partnership, CDW and Google Cloud customers will be able to redefine the possibilities of AI-powered conversation, bringing natural interactions to bear that elevate the customer experience. As a Google Cloud partner certified with all of Google’s Contact Center AI Expertises, CDW is able to deliver advanced capabilities including virtual agents, live agent assistance, insights, and the recently announced end-to-end Contact Center functionality. CDW is a leading system integrator for enabling quality experiences that reduce costs while also improving agility and mitigating risk.
